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How instamatch Handles Your Personal Data

At instamatch, we are clear about what personal data we collect, why we collect it and how long we keep it — so you can make an informed…

Data collected only as neededYour right to access and correctSecure storage, India-region serversNo sale of personal data to third partiesContact us to request deletion
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instamatch How instamatch Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about this policy, want to see the data we hold on your account, or need to raise a concern about how your information is handled, our privacy…

Email Send your data access or deletion request to our dedicated privacy address. Include your registered account email so we can locate your record and respond without delay.
Live Chat Our support chat is available around the clock. Start a conversation, mention it is a privacy query and we will route it to the correct team member handling data requests.
Help Centre Our Help Centre holds step-by-step instructions for submitting a Subject Access Request, updating your contact details or asking us to stop a specific use of your data.
DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

We have built our data practices around transparency and control, so you always know what information we hold and what you can do about it.

Collection Minimisation

We collect only the data needed to operate your account, verify identity for payment purposes and comply with applicable law. We do not collect data we have no defined use for, and we review our data fields regularly to remove anything no longer necessary.

Cookie Controls

Our site uses cookies for session management, fraud prevention and performance measurement. You can adjust your cookie preferences through the consent panel at any time. Declining non-essential cookies will not prevent you from using your account or completing UPI and Paytm transactions.

Account Security

Passwords are stored using a one-way cryptographic hash. Payment references for UPI, PhonePe and Paytm are tokenised so that full account numbers are never stored on our servers. Two-factor authentication is available and we recommend enabling it on your account.

Data Retention

We keep account records for as long as your account is active and for a defined period after closure, as required by applicable financial and anti-fraud regulation. Once that period passes, your data is deleted or anonymised. You can ask us for the specific retention period that applies to your record.

Third-Party Processors

We share data only with processors who are necessary to run the platform — payment gateways handling your UPI or Paytm transactions, identity verification providers and hosting infrastructure. Every processor operates under a data-processing agreement that restricts how they may use your information.

Your Right to Request Changes

You can ask to access, correct, port or delete your personal data at any time. Submit a request via email or live chat; we will verify your identity, then act on your request within the legally required timeframe. We will not charge a fee for straightforward access requests.

Privacy Policy — Frequently Asked Questions

The questions below address what we hear most often from people reading this policy. If your question is not listed here, reach out via live chat or email and our privacy team will respond directly.

We collect your name, email address, date of birth and contact number at registration. When you make a deposit via UPI, Paytm or PhonePe, the payment reference and transaction amount are also logged against your account record for reconciliation and fraud-prevention purposes.

No. We do not sell, rent or trade your personal data to any third party for marketing. Data is shared only with processors who are operationally necessary — such as payment gateways for your UPI and PhonePe transactions — and only under strict contractual restrictions.

Email our privacy team or start a live-chat conversation and state that you are making a Subject Access Request. We will confirm your identity using your registered email and account details, then deliver your data within 30 days at no charge.

Yes. Submit a deletion request through email or live chat. We will erase your data once the mandatory retention period required by applicable financial regulation has elapsed. We will confirm the exact timeline when we acknowledge your request.

Retention periods vary by data type. Transaction records tied to UPI, Paytm and PhonePe payments are kept for the period required by applicable anti-money-laundering rules. Other account data is deleted or anonymised sooner. Contact us for the specific period that applies to your record.

We use strictly necessary cookies for session security, analytical cookies to measure page performance and optional marketing cookies. You can accept, reject or customise cookie categories through our on-site consent panel at any time without losing access to your account.

Yes. Our mobile interface applies the same encryption and tokenisation as the desktop site. Payment references for UPI and Paytm are tokenised at the point of entry, and session data is encrypted in transit using current transport-layer security standards.

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